Damage Fulfilment Claims Handler Review

Handling claims for customers. This includes dealing with hire and repairs for all customers, liability decisions and discussions with solicitors/third party insurers on fault and split claims, and actioning and dealing with any issues or complaints customers have. Also completing spread sheet work to progress claims as much as possible.

I have learnt a great deal about insurance and different types of processes et cetera. This is something that I had no knowledge of before I started the job and now I feel competent enough to deal with a vast array of queries from customers. I also feel as if I have developed my people skills a great deal.

I love it, I have been here six months now and it is a brilliant environment to work in. Everyone on department are so lovely and helpful and welcoming and I very much enjoy being a part of the team. It is good to be experiencing something new every day when it comes to dealing with claims.

I would say it is very well structured. It feels as if the team that are in charge of the apprenticeship have tried their best to change things and tweak to ensure that they are building on what they started with and it feels as if they really want us to succeed.

A lot of support, definitely. I have had two team leaders up until now and I cannot ask for any more from either of them. My team leader just now has done nothing but support me and all of the other guys in the team, really happy with the support that is available to me.

Again a lot of support. We are supported in our program by Babington and Microcom. Babington do the exam side of things and Microcom do the portfolio side. Our trainers are very good in the sense that they have a lot of knowledge which is of course helpful but they also go out of their way to offer support at any time at all.

I think it helps a lot in the sense that we are able to use the knowledge we take in through the revision books and apply it to our conversations with customers. It has made me more confident on calls to reduce the amount of times I have to put the customer on hold and gets the customer on side if they feel I know what I'm talking about.

Yes there are, and a good variety of activities too. I have been involved in the departments weekly game of football which is really enjoyable and there are also activities and events that the entertainment team put a lot of work into throughout the year, so no lack of choice.

Yes

If this question is with regard to working here, then because the management have got it absolutely spot on. There is a brilliant balance between working hard, but at the same time not being under pressure to perform and hit targets, this results in a laidback, hardworking, welcoming environment that people can thrive in, and it shows in how much work gets done on a daily basis.

Definitely go for it because it is a great opportunity for a career in all sorts of things within the sector. There is constant help and guidance available to you and the people here are all like minded and know how to work together to a common goal. Brilliant place to work.