Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • When I began the Apprenticeship Programme I was a Team Manager managing a team of 14 people. My day to day role including coaching and training the team to provide excellent customer whilst servicing inbound customer calls. I also managed all elements of HR policies including attendance, behaviour and performance.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed my existing skills as a line manager, including managing HR policies and performance management. I have also developed my communication skills including facilitating training to an audience which is something I found challenging before taking part in my Apprenticeship. I have built relationships with stakeholders which has also supported my career journey.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy having monthly meeting with my assessor because its an opportunity to receive one to one support. I also enjoy the 3 monthly learner sessions with the rest of my cohort as this is an opportunity to be able to network with other apprentices and give each other support.

    10/10

  • 4. How well organised/structured is your programme?
  • My programme has been extremely well organised. My assessor and I maintain regular contact and book our follow up meetings in advance. I am given plenty of notice before receiving invitations to group learning sessions, so that I can arrange with my new line manager to be out of role for a set period.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive regular support from my employer. When I started my new job within the Group I sat down with my new line manager to explain how the commitments to the course will effect my new role. I have been able to organise my workload to support my completion of the qualification.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • When working towards my qualification I have received the level of support required, as I have been able to self manage my qualification I haven't required an increased amount of support, however during my monthly assessor meeting my assessor has been supportive and helped me with anything I have found challenging.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • In my previous roe my qualification would have certainly helped me to perform better as a line manager. In my new role, I no longer have any line management responsibilities however I am still managing relationships and my own performance. I am hoping in the future that my career path will lead me into another managerial role in which I will utilise the skills I have learnt again.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Since joining the Apprenticeship network I have been involved in many events, including supporting the nomination of a number of awards, and have put myself forward for internal recognition events for being involved with supporting new colleagues on to the Apprenticeship scheme within my area of the business. I am regularly involved in networking events for Apprentices.

    9/10

  • 9a. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • Because since joining the group I have benefitted from many things including the apprenticeship, and the colleague package including private medical benefit, and staff mortgage rates. I also feel as an employed Lloyds Banking Group is inclusive and I support the group's ethics for treating customers and colleagues fairly.


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • I would advise that if you put in the hard work, especially if applying for an apprenticeship you like be recognised for your commitment, and benefit from a strengthened career journey. If you are willing to put your in own time and commit to your development you will naturally progress and become successful.


Details

Level 2 Apprenticeship

Finance

Wales

February 2019


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