Service Desk and Operations Analyst Review

by IBM

Best Apprenticeship Employer

Rating

6.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Work on a Service Desk for an IBM project, dealing with any queries that come in from the customer. And supporting the customer when needed.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt new skills in my role, as well as external training courses.

    7/10
  • 3. To what extent do you enjoy your programme?

    • Programme is good, there is a lot of work that needs to be completed.

    5/10
  • 4. How valued do you feel by IBM?

    • You are treated as an IBMer not as an apprentice.

    6/10
  • 5. How well organised/structured is your programme?

    • 8/10
  • 6a. How much support do you receive from your training provider?

    • We are able to request any training courses that I think would be valuable for my role and career.

    8/10
  • 6b. How much support do you receive from your employer?

    • 8/10
  • 7. How well does your salary/package meet your costs?

    • Having to move away, I now have to pay for rent, petrol etc. Whereas some other people will get theirs all paid for, depending on where you are based. All luck of the draw.

    3/10
  • 8. Are there many opportunities outside of work?

    • 5/10
  • 9. Would you recommend IBM to a friend?

    • Yes

  • 9b. Why?

    • Valuable experience

  • 10. What tips or advice would you give to others applying to IBM?

Details

Level 3 Apprenticeship

Information Technology

South East

September 2013

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