Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work in Phone Banking, dealing with current accounts over the phone on a daily basis.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt what is involved when a customer raises a debit card dispute. I have learnt what our Debit Card Disputes team do when investigating transactions on a customer's account that they are somewhat unaware of.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy the programme very much and I have learnt about other aspects of the business as a result of taking part in the Apprenticeship Scheme.

    10/10

  • 4. How valued do you feel by Lloyds Banking Group?
  • I feel very valued by Lloyds Banking Group

    10/10

  • 5. How well organised/structured is your programme?
  • My programme is very well organised and structured. I am given help and assistance whenever I need it and am given time off the phones each week in order to complete my studies.

    10/10

  • 6a. How much support do you receive from your training provider?
  • I receive a lot of support from my training provider and have now had a couple of site visits from my Coach and have she is in regular contact with me via email.

    10/10

  • 6b. How much support do you receive from your employer?
  • I receive support from my employer and I am given regular time off the phone each week to complete my studies.

    10/10

  • 7. How well does your salary/package meet your costs?
  • There are no costs involved for myself.

    10/10

  • 8. Are there many opportunities outside of work?
  • There are many opportunites outside of work.

    10/10

  • 9. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • I am unable to click on yes or no above, but my answer is Yes. I love working at Lloyds. It is a reputable bank and I am very happy here. There are also lots of employee benefits, such as colleague offers, the salary is good, there are other benefits too, such as flex, Sharematch, etc.


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • I would really recommend applying to work for Lloyds, but be prepared to accept change and be flexible.


Details

Level 2 Apprenticeship

Finance

West Midlands

April 2018


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