Customer Service Representitive at 3M UK

Start Date:
East Midlands
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£932 monthly
Review Date:
February 2018

Review Score

7.2 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Customer Service Representative: - Processing orders - Answering queries - Using the phone to speak to customers - Placing order returns - Attending meetings

2. Have you learnt any new skills or developed existing skills?


I will have a business admin level 3 qualification as well as customer service skills. Such as: - Using SAP database - Speaking to customers on the phone - Using email - A high level of ExCel use

3. To what extent do you enjoy your programme?


I enjoy the programme as I have learnt so much. The company is so well known and will look great on your CV. The pay, for an apprenticship, is also really good. Once you have finished, providing you shined, there are loads of other oppurtunuties within 3M.

4. How valued do you feel by 3M UK?


Very apprecicated by manager and new team but I feel as a company, 3M could value us more. I feel permanent workers are treated slightly differently to contract workers which I think is wrong. Of course we are vauled but I feel there needs to be changes when it comes to annual paid events for example. With all the hard work we do we should not have to pay for those oursleves.

5. How well organised/structured is your programme?


It is very well organised. QA wise, my training provider is always on track. Meetings are put in place to make sure everything is coming together. You are also given loads of contatc details so if you get stuck you know QA are only a call away.

6a. How much support do you receive from your training provider?


A lot. She is lovely and makes sure you always get the work done. She is always there to help! I really enjoyed classes there in Birmingham. Everyone was lovely and the atmosphere is great. You can have a laugh but also get the work done.

6b. How much support do you receive from your employer?


I have since moved teams and my new manager is AMAZING. I lacked connection with my mentor. Although he was good, I found it at times, awkward to communicate. The customer service manager is great but also extremely busy so it is hard to build a reltionship. Some staff are great and SO helpful but others will not help at all. Take a stand for this and do not let anyone just throw work onto you without the correct training.

7. How well does your salary/package meet your costs?


Obviously it could be better. But for the level and location it is good. I personally believe apprentcices should not be taxed. I think revising the pay to over £1000 would be a good call.

8. Are there many opportunities outside of work?


Occasionanly. We mainly put on outings ourself as a team. There was something at Christmas but you had to pay your own way. It would be nice if 3M could provide an event which is paid for. Whether you are an apprentice or contract worker we should all be treated the same and this could be shown by something as simple as a Christmas party.

9. Would you recommend 3M UK to a friend?


9b. Why?

I enjoy my job and I believe apprenticehsip wise it is a good place to start.

10. What tips or advice would you give to others applying to 3M UK?

The application process is slow at the start but sit it out, it is worth it. The interview is laid back and casual. Do not get too nervous. Assessments days are at the QA offices. Beware these are birmingham/london based. Once you start, you will find it is slow going but try and sit it out. If you do not enjoy it there are other sectors you can work in which always creates new oppurtnties.

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