1. Please give an overview of your role and what this involves on a day-to-day basis:
On a normal day in Boots, I shadow a member of management opening up the store and checking to see if there are any notices or emails on what has to be done that day. Filling in the daily walk book on jobs that have to be done, including pulling from the warehouse, compliance jobs etc. Furthermore, I also complete zero to zero core and cosmetics, top 30, tester order and price check. Lastly, I finish the normal day to day jobs such as customer service making sure I am always available, face up and the shop floor is clean and presentable.
2. Have you learnt any new skills or developed existing skills?
I have developed and improved my customer service skills since working at Boots, and learnt all about product insight which helps me give the best consumer service possible. Additionally, I have also learnt further about working in a team and how to deal with problems effectively on a day to day basis.
3. To what extent do you enjoy your programme?
I really enjoyed my work experience here at Boots as I have learnt many new skills and have all the support I need including a general insight into the working world. There is a perfect balance between physical work, and the paperwork for my qualification, and Boots also manage to make it fun and interesting everyday as there is never a day where I am not learning new tasks and skills nor is there ever a day that is repetitive and dull
4. How valued do you feel by Boots?
Highly, I am not viewed inferior than any other team member. I always have help when needed, and the team is always more than happy to go out of there way to give me guidance and constructive criticism. They will not take the task off me if they feel like they could finish quickly, they all would go through and explain the most efficient possible way to complete this.
5. How well organised/structured is your programme?
Amazing! As soon as I started my manager set a structured programme with what sections I will be focusing on and how many weeks for so I know exactly my time limit for each. My first section was cosmetics as this is our highest revenue source for the store so it was very important for me to learn everything as I am now able to help customers fully. It was then Easter time so I was able to do all the new programmes, and set the store up to make sure we were giving the customers an Easter Atmosphere As June came we had all of the new lines in, so big changes to the programmes which we completed in the evenings. Now I am learning all of the sales figures for the store, and how certain factors can affect increases and falls in business and finally the importance of completing all of the compliance jobs
6a. How much support do you receive from your training provider?
My training assistant visits me once a week to check my training book, do the tests and lastly the observations. We always go through what I have learnt in the week and to affirm I am getting the support needed in store, and if there is any problems. Her support is excellent and I know if there ever was a issue I have her contact details to get in touch with her immediately.
6b. How much support do you receive from your employer?
My manager has given me the unparalleled support from the get-go, I have had structure throughout my whole programme so far, I have always been given more than enough time weekly to complete my workbook and she is always available if I need help with this. She motivates me very well, and has helped me decide that I would like to go further with Boots (team leader, RMT course) when my work experience is finished. Extremely pleased and content with the support
7. How well does your salary/package meet your costs?
As my programme was a work experience no salary was given and since it was local living, travel and any other costs were vacant. But for what was given such a personal insight and knowledge of the workplace was priceless and genuinely gave additional encouragement and confidence to become a part of the Nissan Team and advance my future ventures with them.
8. Are there many opportunities outside of work?
Learning everything I have in my Work Experience, I am able to see other stores degree of customer service when I go in there. By doing this you are able to adapt the good things you like to your customer service in store and know what not to do when dealing with customers if you have seen something you don't like in another enterprise.
9a. Would you recommend Boots to a friend? *
9b. Why? *
You are given all the guidance needed, well motivated by all the staff and learn so much about the business. Retail has always been something I am intrigued by, but I did not realise just how much there was to learn and Boots make it an engaging place to do so. There are so many different departments including cosmetics, medic and seasonal promotions too (Christmas/sun care), that there is never nothing do to.
10. What tips or advice would you give to others applying to Boots? *
If you enjoy working with the average consumer, or are interested to do so then Boots is a brilliant enterprise to apply for. Customers enjoy visiting Boots because of the friendly but helpful customer service they get, there is always so much to gain insight of however if they are the type of products you are interested in it will give you the boost of confidence and comfort you need when selling to customers and you can relate to the products! Definitely recommend Boots, without a doubt!
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