Change Analyst Review

I work in COO Change (Chief Operating Office) as a change analyst. This is part of the project management side of things, where I work on new projects which enhance and improve the customers experience with Bankline (the programme I work on) an online system for companies to make payments and overview their finances. I liase with stakeholders within the project, manage project working groups, put packs together which will set the agenda for each meeting.

I have learnt how to engage with stakeholders, knowing who to go to for a certain activity to take place. In addition I have increased my confidence in chairing meetings and interacting with people professionally. The project management lifecyle is also a key piece of knowledge which I have learnt aswell as the architecture of Bankline.

I am enjoying my programme greatly, alot of support from my team who are friendly aswell as my line manager. Everyone within the organisation is friendly. I have joined the social team in which I help organise events for the department and boosts team morale. The programme has met my expectations greatly.

I am valued and appreciated by my manager, we have a close working relationship. My team value me aswell, in team meetings I am sometimes recognised. Im taking more responsiblity in projects aswell now as my manager has faith and trusts me.

I believe the BPP tasks should be more specific to my role as change analyst, i find the learning material and course itself pretty generic therefore some of the things are irrelevant to me. Therefore perhaps in the future the training could be more tailored to the job role. All in all i feel the programme is organised well, I have regular support meetings and catch ups with my mentor/buddy to track my progress.

I have meetings with my assessor regularly and she is supportive. The online material is easy to use and go through. If there are any questions or queries to my assesor she is there to answer for me.

I recieve plenty of support from my line manager, we have regular 1-2-1 catch ups to discuss workload and track progress. He allocates me time to study and revise for exams. My mentor has been good aswell we speak on a weekly basis about my progress and possible opportunities for me.

I believe the salary meets all costs listed, I am happy with.

Yes I am part of the social team so we organise social events for the departments. Also there are charity events/schools days which I have taken part in.

Yes

Great place to start working, good culture, very understanding and good opportunity to learn within such a big organisation

prepare for interview with knoweldge around RBS. Make sure you are willing to learn and use your iniative on a day to day basis.