customer service consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • customer service consultant. i see savings, bereavement, power of attorney and helping hands appointments at a halifax branch although origianally started as an apprentice in telephone banking

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • customer service skills have greatly improved

    10/10
  • 3. To what extent do you enjoy your programme?

    • really enjoyable

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • 10/10
  • 5. How well organised/structured is your programme?

    • not very structured

    6/10
  • 6a. How much support do you receive from your training provider?

    • traning providor is supportive but management do not know enough to give support

    7/10
  • 6b. How much support do you receive from your employer?

    • 5/10
  • 7. How well does your salary/package meet your costs?

    • 10/10
  • 8. Are there many opportunities outside of work?

    • 6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • treated the same as everyone else employed by the group.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • go for it

Details

Level 2 Apprenticeship

Finance

West Midlands

March 2017

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