CUSTOMER ADVISOR Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer advisor with Halifax. On the counter is my main role but sometimes I will cover the enquires desk if help is needed.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to deliver great cusotmer service Boost in my confidence when speaking to people Being able to take on more responsibilities

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning new things and taking on new responsiblities

    8/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Very valued. It has been a great course

    8/10
  • 5. How well organised/structured is your programme?

    • Very well organised, I would have meetings with my apprenticeship mentor every month or so.

    8/10
  • 6a. How much support do you receive from your training provider?

    • She has been very supportive

    9/10
  • 6b. How much support do you receive from your employer?

    • Very supportive

    9/10
  • 7. How well does your salary/package meet your costs?

    • I earn a sufficent salary

    9/10
  • 8. Are there many opportunities outside of work?

    • I haven't looked for any other oppertunities

    7/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Great company to work for. A good salary with good people

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Make sure you are confident and good with people if you are working in customer service.

Details

Level 2 Apprenticeship

Finance

Central London & City

March 2017

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