Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer Adviser Put customer at the heart of everything i do,we are down to earth and being ensuthiastic.Try my best to reach customer needs and exceed their expectations.Help customer to sort out problems and introduce multi ways of bank with us and keep it simple. We also give support to our local library.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • By keeping my internaltrainings undate and continuing doing my appprenticeships.Search coaching from line manager and collegues, step by step following the instruction in Fauntain.Developing my communicating skills.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I am enjoying my work very much, I have great collegues and they are so friendly and caring. We are supporting and helping each other to bring the best customer service to our customers.This has been always what i wanted and I am so lucky to join in such an amaizing group.

    10/10

  • 4. How valued do you feel by Lloyds Banking Group?
  • I feel very valued by LBG,it offers flex, support and so on for employees.I also quite often recieve good feedbacks from both collegues and customers to show that they are appreciated.

    10/10

  • 5. How well organised/structured is your programme?
  • Very organised, I am willing to finish the workbooks that my tutor gives to me each timer we meet up. I am having a good progress by following my tutor's instruction and she has been very supportive and encourging.

    9/10

  • 6a. How much support do you receive from your training provider?
  • Very much. My tutor gives me lots suppport and encouragement,she has been very friendly and patiently to me. I would not get to where I am without her coaching and encourage.I am very enjoying being a student of her.

    10/10

  • 6b. How much support do you receive from your employer?
  • I always have lots support from my line manager and collegues. they have been so helpful and suppotive.I also have all different department to support us(speak up,fraud reporting line...). We also have collegue support line to help us.

    10/10

  • 7. How well does your salary/package meet your costs?
  • It covers all my living costs, travel costs and so on.I am living in a very happy life this moment.

    10/10

  • 8. Are there many opportunities outside of work?
  • Yes, we do activities to support our serciety,for example we go to our local library to support people with their iphone,ipad,computer.We also rises money for children in needs.

    8/10

  • 9. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • It is a very supportive and caring group, we making different for our customer together,collegues are valued by the employer and there are lots developing spaces for building a successful carer.


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • The application process are very professinal,steps by steps then you will feel very honered to be given an interview. Interviewer are frinedly and professionally.You will have lots valuable experiences and oppotunities to learn and improve your knowledge.


Details

Level 3 Apprenticeship

Finance

South East

March 2017


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