Customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Telephony based advisor taking calls from Mass affluent and private banking Clients

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Gained expereince in customer service

    8/10
  • 3. To what extent do you enjoy your programme?

    • Enjoyable mostly, good experience however too much based on written work i would prefer more done via speaking to appreticeship advisor.

    8/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Very

    10/10
  • 5. How well organised/structured is your programme?

    • Very

    8/10
  • 6a. How much support do you receive from your training provider?

    • Lots, always there if needed.

    10/10
  • 6b. How much support do you receive from your employer?

    • Lots anything i needed was provided

    10/10
  • 7. How well does your salary/package meet your costs?

    • N/a as not cost

    10/10
  • 8. Are there many opportunities outside of work?

    • yes other development opp's

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Good friendly place

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • be yourself

Details

Level 2 Apprenticeship

Finance

Yorkshire & The Humber

March 2017

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