customer service advisor Review

my role is a telephone banking advisor- i assist customers woith any queries/issues with their bank accounts over the phone.

how improtant customer service is, the importance of setting smart objectives, the implications on the customer, colleague and bank not having good customer service

i enjoyed the apprenticeship programme as i have taken away new skills

i feel valued as the bank supports me in all my choices i make within the bank

i feel Lloyds has a very organised framework from what i have seen and how smoothly the business runs

i recieved alot of support from ym mentor Michelle - i was able to contact her at any time of the day for advice or guidance

i recieve alot of support from my employer in developing in the business

my salary pays well however i pay alot in travel costs which has a big effect on my salary however it is my choice to make this trip

thee are many opportunities outside of work especially now that i have my qualification in financial services i can use this as an advantage against competitors in the banking industry

Yes

lloyds offers many opportunties within the business to develop and grw, they are very flexiable with holidays etc and support you in all your personal needs.

the main tip i would give for anybody applying to work in lloyds is to not worry about having banking experience- i came into the business with no experience in a banking industry or experience in working in a contact centre. They give fantastic training you just need to have the motivation and determination to succeed.