Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Call centre staff, telephone banking. This involves taking phone calls from customers and providing bank account servicing on these calls.

    4/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt how to deal with a wide variety of customers. I have also developed an awareness of personal finances.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I doubt anyone can truly enjoy call centre work, although the score is boosted up to a 2 by helpful and pleasant colleagues.

    2/10

  • 4. How valued do you feel by Lloyds Banking Group?
  • Assuming high personal/individual value on a single grade A employee from any large corporation would be naive, however the management staff at the call centre in which I work are excellent at accomodating for and engaging with the grade A staff, myself included.

    9/10

  • 5. How well organised/structured is your programme?
  • My job is very structured: everything is measured in a relatively strict schedule on each working day.

    8/10

  • 6a. How much support do you receive from your training provider?
  • The support recieved from my training provider was sufficient for the completion of the apprenticeship.

    6/10

  • 6b. How much support do you receive from your employer?
  • My employer, or more specifically my manager, is excellent at providing support. I have had three managers so far, and each of them has provided ample support for my particular personal needs in the workplace.

    9/10

  • 7. How well does your salary/package meet your costs?
  • The pay at my call centre is better than most equivalent jobs that I have looked at.

    8/10

  • 8. Are there many opportunities outside of work?
  • Opportunities are certainly available to those willing to seek them out.

    8/10

  • 9. Would you recommend Lloyds Banking Group to a friend?
  • Yes


  • 9b. Why?
  • I have recommended LBG call centre work to my friend as it is a good starter job to aid in adjusting a person to the world of work if they have never had a job before.


  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?
  • As inherently depressing as call centre work is, it is not a bad place to work in and of itself. It pays well and treats staff better than many call centres, and given the current job climate, it is better to work in a call centre than not at all.


Details

Level 2 Apprenticeship

Finance

Northern Ireland

February 2017


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