Personal Banking Advisor Review

As a personal banking adviser my goal is to find ways to make the customer better off. This includes finding unstated needs and making sure the customers leave the branc feeling better off.

I continue to learn customer service skills and communication skills

I enjoy my roll and making sure customers are better off, however i have not enjoyed the apprenticeship as it has taken so long to get started due to not having an assessor for a long period of time.

Very

Not at all.

As he is a new starter himself i can appreciate that he finds it hard. However it is hard for me to get over the first 6 months where there was no progress from learndirect.

I receive a lot of support from Lloyds

Average

Not really

Yes

There is room for progression, however it may take time.

Try to progress and develope at a reasonable pace and control your own development rather than let learndirect control it.