Customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Currently I am on the Apprenticeship with my tutor Tracey she has supported be throughout the last 6 months with my booklets and pushing me to achieve more. The work within the Apprenticeship is helping me with my calls and for me to give customer a better service

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to deal with complaints better, listening to customers and differenct commincation I can use

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning new thing and going outside my comfort zone

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • By letting me do thi Apprenticeship I feel valued that they are helping me achieve better for myself and role

    10/10
  • 5. How well organised/structured is your programme?

    • Very, Tracey gives me work each month and I always complete it on time

    10/10
  • 6a. How much support do you receive from your training provider?

    • Very supported , Tracey is brilliant

    10/10
  • 6b. How much support do you receive from your employer?

    • I recieve the time off the phone that is needed

    10/10
  • 7. How well does your salary/package meet your costs?

    • My salary is good

    9/10
  • 8. Are there many opportunities outside of work?

    • I have not looked to be honest, Im happy here

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Its a good place to work for benefits and money

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Come in get your work done and dont take things personally

Details

Level 2 Apprenticeship

Finance

Northern Ireland

February 2017

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