Customer Service Advisor Review

Speaking to customer's in relation to home insurance quiery's and ammendments including transfers to various departments.

Learnt to become more confident both face to face and over the phone.

I enjoy been rewarded by customers and also help people who are upset and also maybe distressed.

Very valued.

I feel that the programme wasn't very organised at the start and lacked preperation. I wasn't happy with this and then found that I was behind with workbooks which I didn't know I had to complete as nothing was explained to me at first.

My training provider offers support when this is needed and is also is very encourging now everything has been explained to me.

My employer schedules me off the phones when they can to help me complete any work that needs to be done inside of work.

Most opportunities happen within work most of the time.

Yes

Because Lloyds offers support and I have met many good people whilst been happy in my current role.

To be confident and also take the chances that are given.