Customer complaint handler Review

Reviewing customers complaints. On a daily basis I would contact the customer and and use system evidence to assess the details.

Telephone skilks. Communication skills. Listening skills. Understanding the role of a team leader.

Understanding the principles of good customer service and putting this theory into practise.

I feel I am respected as an employee. They treat me fairly. They listen and address my concerns.

Very well organised. I have regularly meetings with my assessor. I am able to contact him my phone.

Monthly support from Paul Firth. Regularly communication through emails and texts.

Time is provided for me to work on the material. Support from managers and my flow leader.

? I do not understand the question. Please could this question be clarified further.

I have not been able to seek further opportunities outside work with this course.

Yes

Good benefits from lloyds i.e shares schemes. Bupa cover. They do a lot of charity work.

Lloyds are committed to being the best bank to customers. The put the customer at the heart of the business.