Customer Service Consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Service Consultant. My day to day roles involve dealing with customers enqurires, dealing with cash on the counter, and opening savings accounts for customers in an interview situation.

8/10

2. Have you learnt any new skills or developed existing skills?

I have further improved my confidence and communication skills. I deal with a variety of customers which has taught me how to deal with an array of people.

9/10

3. To what extent do you enjoy your programme?

I do enjoy my day to day role however I do not enjoy the apprenticeship side of it. This is due to having inconsisent mentors/ apprenticeship trainers. I have had 5 now so I am never aware of who exactly I can go to for help, and there is a never a structure to comleting my apprenticeship.

5/10

4. How valued do you feel by Lloyds Banking Group?

My manager makes me feel valued by giving me feedback

8/10

5. How well organised/structured is your programme?

My apprenticeship assesor keeps changing and I am never told who the next one will be. It always involves lots of phoning, emailing and time wasting before anyone gets in touch.

1/10

6a. How much support do you receive from your training provider?

One of my assesors, Sandra, provided alot of support and kept me up to date with how I was getting on and what I had to do. Nobody else did

5/10

6b. How much support do you receive from your employer?

8/10

7. How well does your salary/package meet your costs?

6/10

8. Are there many opportunities outside of work?

There are online I have found out about myself

6/10

9. Would you recommend Lloyds Banking Group to a friend?