Customer Service Consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I open up savings accounts for customers and help with enquires at the welcome desk

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, I have learnt how to easily interact with customers and developed customer service skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I really ewnjoy my job and this programme

    7/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Lloyds banking group make me feel valued by all their rewards they offer the staff

    8/10
  • 5. How well organised/structured is your programme?

    • Very well organised, someone comes in every month to help with my workbooks and set me tasks

    7/10
  • 6a. How much support do you receive from your training provider?

    • as much as i need, she is a phone call away and always asks how im getting on

    9/10
  • 6b. How much support do you receive from your employer?

    • a fair bit, i could maybe do with a bit more time to focus on apprenticeship work within working hours

    6/10
  • 7. How well does your salary/package meet your costs?

    • I recieve more than enough to co0ver my expenses and living costs

    9/10
  • 8. Are there many opportunities outside of work?

    • not overly

    4/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Great job, great employer to work for, they have good values and the pay is good

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • The company will help you achieve what you want and will guide you to the next step

Details

Level 2 Apprenticeship

Finance

Central London & City

February 2017

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