Personal Banking Adviser Review

On a day to day basis my role within the bank consist of servicing customers banking needs. This can vary from opening accounts, lending funds on loans, credit cards or overdrafts etc; as well as looking at their more complex needs and refering them to a colleague in business, wealth or mortgages.

I hae not learnt any new skill; however I have learnt new knowledge that can help me progress in my current role.

At the minute I am not really enjoying my programme as I have no assessor and therefore I am not progressing in the ways that I should be.

Not very, there are numeroud reasons as to why I dont feel as valued as maybe I did when I first started my career on the bank. One of my main reasonngs for this would be all the extra activites I do that is not noticed and doesn't get you anywhere in regards to career progression.

So, so I do not currently have an assessor that comes out to see me to do oberservations and help me progress in the apprenticeship however I do have a point of contact over the phone where she will help me with what activities I can be doing to help me progress. In regards to the apprenticeship it's self e-track is ideal for me to log into and see what units I need to complete as well as the RBCB website to give me material to support me.

As stated previously not a lot. I have some one who I speak to once a month to ask me how I am progressing and we may do a disscussion over the phone to mark in any units. I dont find this a s successful as having someone come in an observe me in person as whne I have a problem I dont often get a response from the person I deal with over the phone leaving me stuck.

My employer leaves me to my own devices really and I dont get any support of him to help me or even get any time in work to complete training for the apprenticeship. I feel as if I dont get any support from management to help me complete something that will benefit the business as well as me.

The apprenticeship does not leave me out of pocket, my salary is competitive for the area that I live in however for the responsibilities that I have and the work load that I have I dont think that my annual salary shows this.

I dont think that the job that I do does not give me any opportunities outside of work as well as the apprenticeship that I am completing is structured around what Lloyds Bank want me to know so some of which is not necessarily transferable skills.

Yes

I would only recomment Lloyds Banking Group to a friend if they wanted a part time job and something that they can do ont the side of a full time career. This being that there is no longer a career in the bank and all the hard work and commitment I have put in over the last 2 years have been wasted becuase there is no career progression anymore. However if someone wanted to learn new skill the bank is perfect for upskilling you and giving opportunities to learn.

You need to show willing to learn new skills on a regular basis as chances are that whatever role you apply for you will need to know numerous amounts of other roles to complete customer transactions and quieries.