Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Service Assistant, general queries, cashiering, opening savings account, being a digital champion etc etc

8/10

2. Have you learnt any new skills or developed existing skills?

developed customer service skills throughout and also interviewing techniques

7/10

3. To what extent do you enjoy your programme?

Communication was poor from trainers, most stuff felt very pointless to do and not very beneficial

3/10

4. How valued do you feel by Lloyds Banking Group?

i feel very valued by LBG, perks of job and flexibility are key.

9/10

5. How well organised/structured is your programme?

not very organised at all, mainly down to trainers who fail to turn up to monthly meetings 75% of the time due to another excuse.

2/10

6a. How much support do you receive from your training provider?

not much at all, very poorly done.

2/10

6b. How much support do you receive from your employer?

not too much time put aside to do stuff on it, expected to do out of hours and not be paid for such.

5/10

7. How well does your salary/package meet your costs?

it can be a very pressured environment doing this job, not enough support as not enough colleagues to manage other responsibilities other then the customers.

6/10

8. Are there many opportunities outside of work?

not too many really.

5/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

overall it is a good place to work and much better then my previous two employers, they put alot into starting roles and training for such which is key, also benefit you in many ways for working here.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Customers come first, if you can communicate with customers well then everything else will fall into place with the right training.