customer adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a telephone adviser for LBG and daily I help customer with their queries and issues. This involves always striving to succeed and give the best customer service possible.

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have further developed my time management skills with juggling apprenticeship work and a full time role with LBG.

    6/10
  • 3. To what extent do you enjoy your programme?

    • 4/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • 8/10
  • 5. How well organised/structured is your programme?

    • 4/10
  • 6a. How much support do you receive from your training provider?

    • with my current training provider she provides a lot of support and is very knowledgable around the role but with the previous trainer i found him to be very unorganised and when he left there was a period of a few months where we did not have a trainer at all.

    7/10
  • 6b. How much support do you receive from your employer?

    • 8/10
  • 7. How well does your salary/package meet your costs?

    • 10/10
  • 8. Are there many opportunities outside of work?

    • 5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • good company to work for, they make you feel valued

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • the staff rewards and opportunites for doing a great job are really good so it pays off to provide great service to your customers

Details

Level 2 Apprenticeship

Finance, Customer Service

Scotland

February 2017

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