apprentice service support at BAE Systems

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£12,000 annually
Review Date:
February 2017

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Service support 2nd line. This involves healthchecks, daily maintenance and planned changes. It involves escalating issues, housekeeping and day to day fixes. I work on one large project predominately but help out on other smaller clients and projects as required. I regulalrly converse with 1st and 3rd line BAE teams, 3rd party providers and the client themselves.

2. Have you learnt any new skills or developed existing skills?


I have learnt many soft skills around how support is run, how changes are processed, and roles/responsibilities of various teams. I have also learned a lot of Linux, sql, and the product I support.

3. To what extent do you enjoy your programme?


I enjoy the type of work I do and I get on well within my team. I find my team helpful and supportive and there's a lot of collaboration. It is a helpful culture and every1 has time to assist. The work was not what I expected but it does exceed my expectations. I have enjoyed my time here so far.

4. How valued do you feel by BAE Systems?


I feel somewhat valued. I realise that by comparison the skills of my colleagues far out weigh my own. Although I do get given a reasonable amount of responsibility in which to feel valued and prove my worth.

5. How well organised/structured is your programme?


The part of the apprenticeship conducted through workplace is excellent. College is poor at best.

6a. How much support do you receive from your training provider?


Tutors are unprepared, late and do not take care or pride in their work. Lesson plans seem badly organised and poorly executed. Extra help has always been offered but based on the teaching received in lessons, I have not bothered requesting any extra assistance. I feel the apprenticeship lead is adequate but their post is only temporary, and have concerns of how we will be supported out of term time.

6b. How much support do you receive from your employer?


Support received from employer was strong at the start but has slightly diminished due to resourcing. Mostly I feel supported and that I could ask for help. Although I do feel we have been left to our own devices slightly.

7. How well does your salary/package meet your costs?


I cannot complain as I am able to pay bills, own a car and pay for my house. Extra money would always be welcome

8. Are there many opportunities outside of work?


BAE do hold a number of events which are open to most people, and they do offer early careers support. They encourage charity work, and as part of my apprenticeship group, we have already held a pizza/cake sale and raised money for help for heroes.

9a. Would you recommend BAE Systems to a friend? *


9b. Why? *

Because overall the experience is extremely positive. I enjoy coming to work and feel they are generally willing to help and support me as much as possible.

10. What tips or advice would you give to others applying to BAE Systems? *

Application process is tough, and if you don't get it first time, don't be put off trying again. Its best to learn as much as you can about the company before interview

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