Personal Banking Adviser Review

I am a Personal Banking Adviser for Lloyds. I work in a an interview and deal with non counter related business. My job is to make and save customers money. I deal with new accounts, savings, loans, credit cards, overdrafts and home insurance.

Definately. I now know a lot about Financial Services and my knoweldge grows everyday. Dealing with people has always been something I enjoy and my communication skills get better everyday

I enjoy the job, but there are a lot of thigs about it I dont enjoy. I hate cold calling customers to get them to come in to look at home insurance or any other bank incentive needs, I only like it when I can see its truley in their benefit to come in. There is a ridiculous amoutn of disclosures, reading and videos to be played to alter the tinest detail on an account - this feels very corporate and I dont enjoy this, but I understand its a requirements and is necessary.

Not overly - there has been a huge amount of branch closures, job losses, bonus reductions, pay caps over the past two years which means that staff have work twice as hard to cope with the work load from the closed branches and the job losses but get paid less with less reward.

The programme is well structured, Learn Direct are great and keep on your back to get things done (which I definately need). The learning is revelevant.

A lot. They call regularly, tutor texts me, visits every 6 weeks.

From the compnay - a lot. From my branch, not so much. I find that the bank managers know little about the programme and the importance and the pressure to complete work set. Therefore they are reluctant to give you time in the working day to complete tasks, where Head Office say we should et 2 hrs per week.

I am on 20k per year and feel this is a fair salary for what I do. The package of working for such a large compant is great too, with benefits such as pension, shares, mortgage discounts etc. It is unfair to see colleagues doing the same work as you for double the money though.

Yes. Now I have these qualifications I think I would be an attractive candidite if I was to look for work outside of Lloyds within the FS industry

Yes

The package is good, the hours are sociable, they are reputable and generally a fair employer.

To look into what the job involves. It isnt just sitting and meeting customers, there is a lot of regulation to meet, a lot of paperwork, constant training and a lot of it is very boring.