Personal Banking Adviser at Lloyds Banking Group

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Review Date:

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a Personal Banking Adviser for Lloyds. I work in a an interview and deal with non counter related business. My job is to make and save customers money. I deal with new accounts, savings, loans, credit cards, overdrafts and home insurance.

2. Have you learnt any new skills or developed existing skills?


Definately. I now know a lot about Financial Services and my knoweldge grows everyday. Dealing with people has always been something I enjoy and my communication skills get better everyday

3. To what extent do you enjoy your programme?


I enjoy the job, but there are a lot of thigs about it I dont enjoy. I hate cold calling customers to get them to come in to look at home insurance or any other bank incentive needs, I only like it when I can see its truley in their benefit to come in. There is a ridiculous amoutn of disclosures, reading and videos to be played to alter the tinest detail on an account - this feels very corporate and I dont enjoy this, but I understand its a requirements and is necessary.

4. How valued do you feel by Lloyds Banking Group?


Not overly - there has been a huge amount of branch closures, job losses, bonus reductions, pay caps over the past two years which means that staff have work twice as hard to cope with the work load from the closed branches and the job losses but get paid less with less reward.

5. How well organised/structured is your programme?


The programme is well structured, Learn Direct are great and keep on your back to get things done (which I definately need). The learning is revelevant.

6a. How much support do you receive from your training provider?


A lot. They call regularly, tutor texts me, visits every 6 weeks.

6b. How much support do you receive from your employer?


From the compnay - a lot. From my branch, not so much. I find that the bank managers know little about the programme and the importance and the pressure to complete work set. Therefore they are reluctant to give you time in the working day to complete tasks, where Head Office say we should et 2 hrs per week.

7. How well does your salary/package meet your costs?


I am on 20k per year and feel this is a fair salary for what I do. The package of working for such a large compant is great too, with benefits such as pension, shares, mortgage discounts etc. It is unfair to see colleagues doing the same work as you for double the money though.

8. Are there many opportunities outside of work?


Yes. Now I have these qualifications I think I would be an attractive candidite if I was to look for work outside of Lloyds within the FS industry

9a. Would you recommend Lloyds Banking Group to a friend? *


9b. Why? *

The package is good, the hours are sociable, they are reputable and generally a fair employer.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

To look into what the job involves. It isnt just sitting and meeting customers, there is a lot of regulation to meet, a lot of paperwork, constant training and a lot of it is very boring.

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