customer advisor Review

I am a customer service advisor for credit cards, I answer customers queries daily, from balances, to processing a balance transfer. I am also a subject matter expert so required to take huddles, mark calls etc

I have learned a hige deal from the apprenticeship programme, I have since become a subject matter expert and i feel that the apprenticeship helped this.

I enjoy having tasks and units to be signed off on, as well as investigating other parts of the business that i wouldnt have necessarily have thought about

From colleauges to managers, I always feel a valued part of the crew. There are always opportunities coming up in which can allow me to share experiences/best practice with others

The apprenticeship is very well organised, my trainer - Hilary has been absolutely fantastic. Always giving support when required as well as ensuring that I understand all questions.

The apprenticeship is very well organised, my trainer - [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has been absolutely fantastic. Always giving support when required as well as ensuring that I understand all questions.

I ensure that my employer gives me sufficient time off the phone to work on my apprenticeship tasks, as well as time off when my trainer comes, normally once a month

I think that my salary is at times less than what I would like, however overtime is often available as well as the 4% uplift. Travel costs is often quite a lot

There are many opportunities outside of work, When i worked in atlantic quay, there was a sports and social club, however there isnt one in dunfermline, there are always things that do come up

Yes

Lloyds banking group is a fantastic place to work, from the pension scheme, to colleauge offers, there is fantastic training as well as support if you want to develop

Ensure that you are professional at all times, the application process is easy and all interviewers are very friendly. Yuo should ensure that you are bubbly and friendly also, this is something that they often look for