1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a customer service advisor for credit cards, I answer customers queries daily, from balances, to processing a balance transfer. I am also a subject matter expert so required to take huddles, mark calls etc
2. Have you learnt any new skills or developed existing skills?
I have learned a hige deal from the apprenticeship programme, I have since become a subject matter expert and i feel that the apprenticeship helped this.
3. To what extent do you enjoy your programme?
I enjoy having tasks and units to be signed off on, as well as investigating other parts of the business that i wouldnt have necessarily have thought about
4. How valued do you feel by Lloyds Banking Group?
From colleauges to managers, I always feel a valued part of the crew. There are always opportunities coming up in which can allow me to share experiences/best practice with others
5. How well organised/structured is your programme?
The apprenticeship is very well organised, my trainer - Hilary has been absolutely fantastic. Always giving support when required as well as ensuring that I understand all questions.
6a. How much support do you receive from your training provider?
The apprenticeship is very well organised, my trainer - This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions has been absolutely fantastic. Always giving support when required as well as ensuring that I understand all questions.
6b. How much support do you receive from your employer?
I ensure that my employer gives me sufficient time off the phone to work on my apprenticeship tasks, as well as time off when my trainer comes, normally once a month
7. How well does your salary/package meet your costs?
I think that my salary is at times less than what I would like, however overtime is often available as well as the 4% uplift. Travel costs is often quite a lot
8. Are there many opportunities outside of work?
There are many opportunities outside of work, When i worked in atlantic quay, there was a sports and social club, however there isnt one in dunfermline, there are always things that do come up
9a. Would you recommend Lloyds Banking Group to a friend? *
9b. Why? *
Lloyds banking group is a fantastic place to work, from the pension scheme, to colleauge offers, there is fantastic training as well as support if you want to develop
10. What tips or advice would you give to others applying to Lloyds Banking Group? *
Ensure that you are professional at all times, the application process is easy and all interviewers are very friendly. Yuo should ensure that you are bubbly and friendly also, this is something that they often look for
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