My job summed up

Within the Rail Operations sector of Atos, I’m part of the Training Team, meaning my main responsibilities include organising courses for customers and creating the training materials and lesson plans. I’m part of a small team that works alongside media students from Darlington College who are making a training video for the induction programme in Darlington. The video is an important step in helping us make learning more effective for new starters, wherever they are in the company. It’s a great way to demonstrate just how complex our work is, and how everything we do has an effect on other areas.

What impact do you feel you’ve had since joining?

I’ve been able to apply my A level in ICT to many areas of my work - my teammates have even asked me for support during a hectic rollout of a new IT system. My A-levels in Maths and Statistics have been a big help when analysing data and using formulae. I’ve also developed a presentation to show our customers important information on what we manage using our systems – which is actually being used oversees.

My team trusts me to complete a task efficiently and effectively, and when we’re overloaded with work, they ask for my help to meet deadlines. The tasks I do may only be a small part of a large project but when all of those small parts come together, they can make a big impact!

What have you learned since starting your apprenticeship?

Since starting my apprenticeship at Atos, I have developed as a person in many ways. I used to be quite shy, but I’ve gained confidence in talking to colleagues and customers, and I’m not afraid to ask questions if I don’t understand what’s needed of me. I’ve also gained a much clearer understanding of how myself and others prioritise – everybody’s got a different idea about what needs doing first.

Most importantly, before I started my apprenticeship I wasn’t 100% sure on what career I should pursue – but this has given me the chance to discover what motivates me, and I’m now confident that I’m on the right career track for me!