Customer Service Adviser at Santander

Start Date:
2013
Location:
Liverpool North West
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£13,599 annually
Review Date:
May 2015

Connect with Santander

Review Score

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10

On a day to day basis you take calls to help customers service their accounts.

2. Have you learnt any new skills or developed existing skills?

8/10

I have learnt how to deal with more difficult customers and how to tackle these situations.

3. To what extent do you enjoy your programme?

7/10

I really enjoyed this as I got more useful skills for my job.

4. How valued do you feel by Santander?

9/10

I felt really valued as you got given a lot of support.

5. How well organised/structured is your programme?

7/10

It was very well structured as you got a lot of meetings during work time.

6a. How much support do you receive from your training provider?

9/10

You received a lot of help and could always ask for more meetings.

6b. How much support do you receive from your employer?

7/10

Didn't receive as much but were still supportive.

7. How well does your salary/package meet your costs?

7/10

The salary for an apprentice is great.

8. Are there many opportunities outside of work?

5/10

I wanted to progress to level 3 but there were no opportunities.

9. Would you recommend Santander to a friend?

Yes

9b. Why?

It is a good company to work for.

10. What tips or advice would you give to others applying to Santander?

Come in on the apprenticeship.

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