1. Please give an overview of your role and what this involves on a day-to-day basis:
Customer tele-relations advisor - providing excellent customer service to a large number of customers, whilst remaining professional and abiding by company policies also.
2. Have you learnt any new skills or developed existing skills?
I feel this role has developed me a lot personally, i feel i am a lot better with talking to different people both on the phone and in person.
3. To what extent do you enjoy your programme?
I found the programme useful and relevant to the role, however i found the programme very easy. I feel this would be because this was only a level 2 qualification that i completed.
4. How valued do you feel by Santander?
I would say i feel valued by Santander as they provide me with lots of opportunities and benefits. I also like the fact that you get a 6-monthly bonus.
5. How well organised/structured is your programme?
I think the programme i took was very well organised by This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions the assessor. He organised monthly visits which were very useful and I felt this helped me complete my programme more quickly
6a. How much support do you receive from your training provider?
I found my training provider This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions was very useful. I think with his support it made the programme much much easier, i really enjoyed having This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions as my assesor.
6b. How much support do you receive from your employer?
Santander helped me within my programme by allowing me to have off phone time to complete work that was set for me, and also to have meeting with This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions my NVQ assesor.
7. How well does your salary/package meet your costs?
I feel the salary should be higher, however i'm sure this is something that is brought up a lot. For the knowledge and importance of our role, i definitely feel the wage should be increased.
8. Are there many opportunities outside of work?
I find there are lots of opportunities outside of work, however with the opportunities outside of work it is simply brand new to each individual whereas different opportunities in Santander is just an internal transfer.
9a. Would you recommend Santander to a friend? *
9b. Why? *
I feel Santander is a good company to work for, however i would mention that for the role that we do i feel like we do not get paid enough. As this is very important to our customers.
10. What tips or advice would you give to others applying to Santander? *
The best tip i would give to my friends that are applying is just be yourself and be confident because banking could be the industry suited for you.
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