Assistant Scheme Manager Review

As an Assistant Scheme Manager, I assisted in the management of administrative tasks, such as maintaining resident records, tracking medication administration, and managing schedules for staff and residents. I also participated in the budgeting process and resource allocation to both Agency and Permanent staff at Sonnet Court. I served as a primary point of contact for residents and their families, addressing their concerns and facilitating open communication. I played a key role in resolving any issues that arose and ensuring that resident preferences and needs were met. Moreover, I worked in collaboration with the Service Manager, I participated in emergency response planning and procedures to ensure the safety and well-being of residents during crises and critical situations. I have also been on call to not only Sonnet Court, but an additional 3 other services that do not have a manager in place to be on call. I provided direct support to residents when Sonnet Court has been short on staffing levels, assisting with their daily living activities, including personal care, medication management, and emotional support. I maintained a compassionate and empathetic approach to create a safe and caring environment.

I have learned an exrtodinary amount of skills through the NVQ Level 3 process with Paragon, and my assessor has been extremely helpful in my expansion of knowledge. I do not feel my company has supported me in my journey of learning new skills.

I love learning new skills, and receiving the optimal amount of support from my assessor

I believe it is very organised, and well structured.

Next to nothing.

An extraordinary amount, my assessor is helpful, knowledgeable, and looks for my best interest.

I have gained an enormous amount of knowledge from the apprenticeship program and would recommend it to all.

No

Yes

Because my assessor provided insightful feedback and had an approach that fostered a positive learning environment and helped me solidify my understanding of key care practices

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