Customer service apprentice Review

by British Airways

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • check in customers, boarding the flights and give good customer service

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • boarding flights, how to give customer service and maths skills

    9/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy my programme because i have learnt new skills that i wouldn’t have anywhere else

    7/10
  • 4. How well organised/structured is your programme?

    • i think the communication could be better between managers and apprentices however other than that it is strutted well

    7/10
  • 5. How much support do you receive from your employer?

    • N/A

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • low communication in general

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i feel more supported doing my role as i have learnt new skills as a result of the apprentice ship

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    1/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • i have learnt new skills on my apprenticeship

  • 10. What tips or advice would you give to others applying to British Airways?

    • keep your attendance in check

Details

Level 2 Apprenticeship

Customer Service

Harmondsworth

April 2024

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