Customer service advisor Review

by BT

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • my job role is to be a guide for customers that are having issues with email and tech issues.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt many conversational skills and have improved my ability to listen and to multitask. I have also learnt to be patient.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot as it is a very welcoming environment and there is always somebody there to help you.

    10/10
  • 4. How well organised/structured is your programme?

    • I think that it is very well organised.

    10/10
  • 5. How much support do you receive from your employer?

    • I find my employer to be very supportive as I know that I can ask them anything and they will always be willing to help.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We receive a lot of support from our provider as we are able to contact our coach at anytime and she will always help.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me perform better as it helps my conversational skilld.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • volunteer days.

    10/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • BT is a very good place to work.

  • 10. What tips or advice would you give to others applying to BT?

    • Be yourself and ask as many questions as you can.

Details

Level 3 Apprenticeship

Customer Service

Warrington, Cheshire

April 2024

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