Customer service representative Review

by British Airways

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My roles is involved to check in process at airport and answer any questions and help them during the journey

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed those skills: -customer service - time management - good communication - working under pressure - Gaining confidence myself

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning and development myself into this new role and have the opportunity to grown professional

    10/10
  • 4. How well organised/structured is your programme?

    • I think that they have a good organisation and communication

    10/10
  • 5. How much support do you receive from your employer?

    • I have found a lot of support from my managers during my journey in this new role.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have found a lot of support from my training during my qualification and I know that if I need any support or help from them. They help me any issues or concerns

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Yeah, it is great motivation to get new goals

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No moment but I am sure soon I can join any extra activities

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Because, it is a great an opportunity to grown professional into this role or different role.

  • 10. What tips or advice would you give to others applying to British Airways?

    • My tip is that you ask everything if you not sure something

Details

Level 2 Apprenticeship

Customer Service

London

April 2024

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