Control Allocation Review

by BT

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

We allocated jobs to Openreach engineers for the copper line. We plan for the next day and make sure we have enough work for each engineer. we ring out every job to ensure we try our best to get all the customers in service as quickly as possible

10/10

2. Have you learnt any new skills or developed existing skills?

i have learnt numerous new skills, enhanced my communications skills, this jobs has helped a lot with confidence, developed my excel skills and learnt many complex skills that will help me in the future with this job and others in the company

10/10

3. To what extent do you enjoy your programme?

i enjoyed this programme as it helped me learn more about the role and what the engineers do. For example it helped me understand more health and safety regulations which allows me to keep and eye out and make sure everyone and myself are safe

10/10

4. How well organised/structured is your programme?

i feel there were times where the programme was little unorganised but overall i think the i flow of the work made sense and was intentional

8/10

5. How much support do you receive from your employer?

amazing support, very helpful

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

we had a strong support system when it came to the apprenticeship, we had numerous email chains and messages that were replied to relatively quickly in regard to help and advise we needed

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i think that the apprenticeship could have been more focused on our role specifically it seemed to be more aimed and engineers rather than an office based job

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

our company offers volunteering, they doing walks for charities and fundraising for them

7/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

its decent money depending on the job

10. What tips or advice would you give to others applying to BT?

to be open minded, absorb information other people have don't overthink it