TUI travel apprentice Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day to day basis my job role as an apprentice is too answer phone calls, take holiday payments and taking bookings. I haven't been fully trained up yet but at this moment in time I will greet customers and answer phones. Once I have been fully trained I will then be able to sell holidays and trade in FX.

10/10

2. Have you learnt any new skills or developed existing skills?

I have definitely learned new skills by learning how to use the computer and the systems we use online. As well as taking meetings on teams these are things I haven't had too do before so is all new to me. I also will have developed my customer service skills as I gained that skill from previous jobs and now I can bring the skill to this job role and develop it further.

10/10

3. To what extent do you enjoy your programme?

I am very much enjoying my experience during this programme and can't wait to get started properly by been able to take bookings and having a full experience of the job. I have spent time shadowing other colleagues so I have learned and seen what the job is exactly about.

10/10

4. How well organised/structured is your programme?

This programme has been very well put together and organized with meetings been planned so far in advance. As well having my work set, instead of been assigned with so much in one go I get it set with so much to do first and after that's completed is when I get assigned more.

10/10

5. How much support do you receive from your employer?

I definitely receive lots of help and support from my employer as well as my other colleagues. Everyone is willing to help me with anything I may need some support with.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My coach is amazing and is always guiding me to score higher on my work and gives me very good advice for me too take on board. She is always willing to help even after the meeting together if I ever have a problem to message her and I am confident I'd get the support I need.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that this qualification will help me perform better in my role as I am learning whilst on the job so I am able to take my time whilst adapting to this work life. My training provider definitely helps me by advising what to do to do better and helping me improve.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am currently unaware of any activities that may take place outside of work but I have bee informed about educationals.

10/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

I have no reason to fault the company as an employee nor a customer.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

I would advise to come in willing to be challenged but it's only for the best for you to be learned but don't ever give up if things get hard.