Trade Point Customer Assistant Review

by B&Q

Best Apprenticeship Employer

Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My main role is to identify Trade customers and sign them up with trade loyalty cards and assist them when in store, I also have weekly and quarterly member contact reports to work through by calling the customers who haven't shopped with us for a while.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I can drive a Forklift truck and use a PPT, I have learnt how to gap manage my bays and complete bay resets and many other during my time here at B&Q

    8/10
  • 3. To what extent do you enjoy your programme?

    • I do very much enjoy the programme, however it has not always been easy to get the time to complete my work and so this has led to me at times struggling with the programme

    7/10
  • 4. How well organised/structured is your programme?

    • The programme is very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • It depends sometimes, I have certain managers who have been very supportive and others who have not been so supportive.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have had lots of support from my training provider, my coach who is very good and puts up with me and helps me when I am struggling

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • To an extent yes it does I know things that I did not before and so helps me understand my role a bit better.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • NO

    1/10
  • 9a. Would you recommend B&Q to a friend?

    • No

  • 9b. Why?

    • n/a

  • 10. What tips or advice would you give to others applying to B&Q?

    • [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]

Details

Level 2 Apprenticeship

Shop Assistant

Margate, UK

January 2024

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