Customer service apprentice Review

by Softcat

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I take care of the boxes that arrive to Softcat Marlow and email the appropriate people to make them aware. I put all necessary information on a spreadsheet. I also ship said items to different places for people.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to be efficient. I have displayed this by booking collections for my colleagues on the same day as requested to enable the process of an RMA to be completed as quickly and smoothly as possible.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme however I find the 2 hour calls not as beneficial as working individually. I do enjoy the social aspect of the calls and I enjoy the structures of the 1-1.

6/10

4. How well organised/structured is your programme?

The modules are helpful however some could be more beneficial at different points of the programme. Such as having managing priorities closer to the start. This would help increase efficiency.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from my manager. We have bi-weekly 1-1 to catch up and she is always available if you need help or just to chat.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive sufficient support from my training provider. out how I need to improve and how I have been getting on. I get sufficient feedback for me to be able to take on board.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am constantly learning new skills and tricks which help me improve in my role. The tips we get help increase productivity and motivate me to do more.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are plenty of extra-curricular activities. Such as through the different networking channels there are events for LGBTQ+ an d for Women in business. There is a womens and mens football team and more.

10/10

9a. Would you recommend Softcat to a friend?

Yes

9b. Why?

Softcat is known for it's positive company culture. It has provided amazing social opportunities such as team nights out; these are always fun and help make the team grow closer. Work-life balance is important for everyone and Softcat helps employees have a healthy balance while maintaining a good relationship with customers.

10. What tips or advice would you give to others applying to Softcat?

Be confident and willing to learn new skills. Manage you're time effectively and don't be afraid to ask for help.