Rating

6.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My main job role is to answer calls to external customers, when they have technical issues, broadband order issues or billing issues

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new skills and developed existing as well

10/10

3. To what extent do you enjoy your programme?

I feel like I have learnt a lot that I can use within EE or within another job role

10/10

4. How well organised/structured is your programme?

It started off well structured by my original trainer left part way through. A lot of work we were set by her, was done wrong and we had a big gap between her and our new trainer so we should've finished this programme a while ago

4/10

5. How much support do you receive from your employer?

They gave me time off when I needed it

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support, my latest trainer was great

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

In my current role as CSR, it helps very little. If I was given a secondment/team leader role, it would be incredibly beneficial

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/10

9a. Would you recommend EE to a friend?

Yes

9b. Why?

This progression side of things has been great

10. What tips or advice would you give to others applying to EE?

n/a