Deputy Manager Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Deputy Manager of a grade A store in travel. My day to day role involves dealing with customers, Support my manager to help my team and drive them to hit target. Provide excellent service Understand correct audit procedures

7/10

2. Have you learnt any new skills or developed existing skills?

Leadership and management Dealing with customer complaints

7/10

3. To what extent do you enjoy your programme?

I am learning new skills that i am able to put into practice with my team and i enjoy the fact i can take time to work on my own development.

10/10

4. How well organised/structured is your programme?

The programme is very well organised and currently the modules i have been working on have been beneficial to my role.

10/10

5. How much support do you receive from your employer?

Sometimes it's hard to find the 6 hours per week to study but we try and plan this into the rota in order to give me the time i need

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive support as and when i need it and mt apprenticeship coach is fantastic and she is always on hand when i need her.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The modules i have been learning so far have been really helpful in my day to role. I am able to put into practice some of the new things i have learnt with my team which has been great for my development and been really helpful to them.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

6/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

I have worked for TUI over 17 years and every day is different and learning about new destinations and what customers enjoy on their holiday. There is always new learning opportunities as well as the chance to experience an educationals

10. What tips or advice would you give to others applying to TUI UK & Ireland?

You really need to have a passion for travel and love to work in retail!