Customer Service Advisor Review

I am a Customer Service Advisor working in Compliance for the After Travel Department. In this role my job is to review all cases submitted by the After Travel Team, to ensure that they are compliant in all areas as per guidelines. This involves confirming the investigations on the customers' complaint cases have been performed accurately and that the resolutions are correct.

Yes, I have learned all the software programmes that are used to process cases, further developing my existing computer skills, improving communications with colleagues and management. Learning more about specific projects, data management and the responsibilities involved to ensure that we meet and exceed expectations for our team.

I appreciate the opportunity to continue my qualifications and continued education. I enjoy the focus the company gives us to be able to develop our personal development and increase our knowledge.

It seems to be well organised and structured to be able to work through each step as appropriate for each person in the programme.

Great support and encouragement from my employer! Encouragement and support to give us all the time we need to be able to complete the programme and with extra assistance if we need it.

Our training provider is within our own company and my tutor is very supportive as well as our Training Department.

What I am learning from this training, has further developed my knowledge about my role and the day to day operations of my department and company. This knowledge is immensely helpful towards performing my role and supporting my team.

Yes, we have regular Team events and Teams meetings to encourage morale and fun while at work. There are also social events that provide opportunities for employees to meet up and network within our organisation. Celebrating achievements of others and a great support network.

Yes

TUI is a company that supports its employees to grow, improve skills and knowledge. The working environment is fair and consistent and provides great opportunities for advancement and broadening our skills.

Be yourself! Be honest about your goals and go for it.