Customer Services Assistant Review

by B&Q

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Providing assistance and help to customers on manned and self-service checkouts. Answering customer queries. Selling B&Q and TradePoint cards. Operating the collections desk.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have been trained to operate on the paint desk

    7/10
  • 3. To what extent do you enjoy your programme?

    • It is very good. Much of it is common sense or draws on skills and experiences gained in former roles. My tutor is excellent

    9/10
  • 4. How well organised/structured is your programme?

    • Excellent. It follows a logical progression

    8/10
  • 5. How much support do you receive from your employer?

    • It is there if I need it, although operational requirements sometimes get in the way

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Excellent support. She is there if I need her

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It reinforces what I already was putting into practice but is none the worse for that

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not really

    5/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Friendly staff, good package compared with much of the retail sector

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be yourself

Details

Level 2 Apprenticeship

Customer Service

Clacton-on-Sea

January 2024

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