Customer Service frontline advisor Review

by DHL

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Dealing with customers via email chat and phone call, helping my colleagues around me as well as attending 2 weekly PD sessions to get a catchup from our manager as to what the latest news is and how we are performing

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt the MCT channel, how to deliver presentation effectively

9/10

3. To what extent do you enjoy your programme?

A lot, it is very fun, I enjoy the company and the people around me

10/10

4. How well organised/structured is your programme?

Nicely structured

9/10

5. How much support do you receive from your employer?

Alot, they help me out frequently and is always there for me

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, they also help me out and make sure I am on track

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Makes me understand my role better and the importance I play, also helps me learn new skills for when dealing with customers in real life

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have Christmas party coming up, there's a DHL Got Heart event which is a charity event, round the year there are different events to participate in

10/10

9a. Would you recommend DHL to a friend?

Yes

9b. Why?

They look after the employess alot, great potentiall for climbing up the ranks

10. What tips or advice would you give to others applying to DHL?

Act professional and be yourself