Customer Service Administrator Review

by Pearson plc

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Service - making sure customer have everything they need and are happy with the service Pearson is providing.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. I am learning to administer my time better and improvement of my soft skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I think it's very rich so I am taking a lot from it.

    10/10
  • 4. How well organised/structured is your programme?

    • It is well structured.

    10/10
  • 5. How much support do you receive from your employer?

    • A lot. Pearson is always great in supporting staff.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They are always around offering any help. University's staff as a whole as well.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The knowledge of the "behind the scenes" makes me think how else I can support my company and the people I work with. It reflects on customers as well.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There is.

    10/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • I think it's a great company to work for.

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Make sure you learn as much as you can! Any knowledge is more than welcome!!!

Details

Higher Level Apprenticeship

Business Operations

London

May 2023

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