Desk side support staff Review

by Pearson plc

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

supporting staff on any sort of technical issues that they may face, as well as fixing/rebuilding any laptops that don't work.

10/10

2. Have you learnt any new skills or developed existing skills?

I have increased my technical and IT skills as I have learnt things that I didn't know before, I have also increased my team working and communication skills a lot.

10/10

3. To what extent do you enjoy your programme?

I have enjoyed my program a lot as everybody was friendly and had taught me what to do and how to do it properly.

10/10

4. How well organised/structured is your programme?

The program has a clear system on how to do things and in what order everything should be done in.

10/10

5. How much support do you receive from your employer?

I had a lot of help as if there was something that I didn't know how to properly do, I would shadow them and therefore they would be indirectly teaching me how to do it without directly telling me, therefore I would always know how to do it.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I had a lot of help as they would be teaching me and also testing me on the things that I would need to know

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It had taught me to think outside the box more which had helped me with problem solving.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are events that people would go to when a staff member is leaving.

10/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

Because they help you in more than just the job, they would give you advice and they would also help in how to do everything and they are also friendly in general.

10. What tips or advice would you give to others applying to Pearson plc?

Have more confidence and have good customer service skills and understand how to fix IT/technical issues.