Service Operations Manager Review

I manage a service workshop of + 20 individuals of various roles. This involves general work planning, people and business management, communication with customers and implementing business strategy etc

I have learnt alot about managing people. I have also developed my financial acumen and developing business cases.

I enjoy some modules of the course, for someone taking this on as an additional task in a role that is not specifically an apprenticeship, it is very difficult to priorities this over "proper work" when there are crisis or things to do at work.

The program is a structured well although a little rigid through QA. I think it would be great if one's sole role is to develop as an apprentice. As an add on piece of work it is difficult, and deadlines do not tie in with other work commitments.

I am able to take as much time as needed (within reason) to complete my work. Due to adverse circumstances my team is a little depleted so when covering other work it is hard to justify the academic work when responsible for a department.

The support is good with access to books, tutors (via email) and the courses. Again, can be a little rigid only being able to attend a set course at a set time when other work and customer/supplier meetings are unable to be moved.

Not everything is relevant on the face of it, however i find myself thinking back to earlier learning when doing different job related activities. As time goes on i am sure i will be able to practice more of this.

DE & I Lead for Wellingborough site.

Yes

I started in 2010 as an apprentice, since I have had many opportunities and think it is a great place to work and grow your career. I have progressed through numerous roles and had opportunities to work and learn abroad and at our other sites.

Be honest, be yourself and don't listen to the neigh sayers once you're in. Cummins is quite a wide world, if you see an area you like the look of, let someone know and work towards that rather than immediately jumping ship.