Operations Coordinator Review

- Flagging tasks that are nearly overdue and highlighting fines associated - Managing performance of operatives based on their workload - Mitigating tasks with the end user - Providing the end user with updates - Checking all handwritten dockets and passing to the helpdesk to close out - Answering any queries from Helpdesk manager and Engineers - Ensuring adequate cover - Flagging errors to Helpdesk and engineers - Managing subcontractors and service sheets following reactive callouts - Having monthly meetings with the client, presenting failed events and fines accumulated - Obtaining reports from package managers and collating into a document for the client on a monthly basis - Supporting engineers with parts needed or general queries - Managing Trust walkarounds - Training engineers on FSI-Go - Creating presentation slides for training purposes - Taking part in the morning meetings to ensure a smooth handover from Night shift to Day shift - Raising PO and reactive works instructions for contractors and parts - Calling out contractors - Ordering and chasing required parts - Identifying repeated failures - Learning the contract - Assisting the billing team - Supporting the wider team - Assisting with reports and running them - Completing other admin duties where required - Fulfilling any further requests from the Performance Manager and Deputy Performance Manager.

During the course, I have definitely learnt new skills and picked up more knowledge, this includes more in-depth experience and discussions. However, unfortunately due to the nature of my role, it has been difficult to always apply a lot of it to my day-to-day job.

I enjoy the programme as it gives me the opportunity to learn outside of my job role. I also look forward to breaking up the week with something totally different as my role can get a bit repetitive sometimes. However, as my job is very full on and the apprenticeship sessions include very informative presentations, the work load can often lead to some stress and a lot of work to catch up on.

The programme is very structured and during the catch up reviews I am always informed of what topics I will be covering and when. Even prior to starting the course, I was asked to complete a review so that the length of time could be determined. My monthly sessions are also always booked in advance so I can ensure availability.

Unfortunately due to the nature of my job, there isnt much support I am getting. My manager is sometimes unable to join my reviews as she has other meetings scheduled in. I am allowed to book some time off during my day, however I then have to catch up with my day-to-day job outside of working hours. I also have limited time to research subjects for this reason, causing me to feel behind or worried that I will not meet the criteria at the end of my course.

My training provider is supportive when I ask them any questions or make them aware of my concerns. They are also happy to work around my times when booking in the monthly sessions. My tutor has been helpful in assisting to bring out the best in me. Although we do not have daily interactions, the communication we have is sufficient.

As detailed above, although there are aspects which relate to my role, the course goes into in-depth discussions, models and laws which do not apply to my daily tasks. Sometimes these duties are carried out by other departments so I have to communicate with them and the Quality teams to get the answers that I am after.

There is currently a YVOS Representative role, however to be part of this, you have to be nominated. Unfortunately, even if i was I would not have the time to be able to assist and participate. There are numerous other opportunities in Skanska, but in our department we are not often pushed to look into these.

No

Unfortunately the role and the workload expectations are very stressful, there is no push to improve and often I find that I am not given the support that I deserve (even when going out of my way to always produce remarkable results). The money is also not very motivating and a few of my team members feel unheard.

I would suggest to ensure clarity on the roles and duties required from the company/line manager prior to accepting the job. Skanska job descriptions are very vague which can sometimes cause confusion on what exactly is required from applicants and later leaving them to feel inundated with work. Otherwise the people at Skanska are great to be around.