Operations Centre Apprentice Review

by Softcat

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My daily role is working on our ticketing system and helping customers with their Queries. These could be to do with licensing, networking, replacement parts and much more. We are the first line of contact a customer would reach before there query is resolved. My communications methods include phones, emails and our ticketing platform to speak to customers regarding their queries.

10/10

2. Have you learnt any new skills or developed existing skills?

I have improved my confidence with talking to people that I do not know. This has been developed through the phones when speaking to customers. In addition my time management skills have improved as I have to stay on top of my tasks. Finally my organisational skills have improved as I have to juggle around a few things in a day such as meetings and tasks.

10/10

3. To what extent do you enjoy your programme?

I have really enjoyed the programme so far. It has been so good and such a fun and enjoyable company to work for. The support is always there whenever you need it and everyone is so friendly. The apprenticeship[p work itself has allowed me to work towards qualifications which is great.

10/10

4. How well organised/structured is your programme?

My programme is really well structured. I have one day a week where I can just crack on with my apprenticeship work without having to worry about my normal daily job. This allows me to focus and complete the work to the best of my ability. My learning mentor is very good and organised.

10/10

5. How much support do you receive from your employer?

I receive so much support from my employer. There is always someone to ask for support and people are always happy to help you when you are asking questions.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive plenty of support from my training provider. He is really hands on and is happy for me to message him at anytime and he will answer my questions.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

100% Much of the information I have learnt on my training courses is relevant to my daily role and this has helped me resolve customer tickets.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is plenty. Probably to many. However, my favourites are the football, social events and I am even doing a tough mudder next month!

10/10

9a. Would you recommend Softcat to a friend?

Yes

9b. Why?

Such a vibrant and happy place to work at with so many people who are happy to support you whenever needed.

10. What tips or advice would you give to others applying to Softcat?

Be yourself and work hard