TRAVEL ADVISER Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I take payments from customers, answer calls, advise customers on knowledge that I do know, deal with holidays extras like airport car parking and I shadow my colleagues majority of the time so I can learn the process of the systems and booking customers holidays etc.

9/10

2. Have you learnt any new skills or developed existing skills?

I am developing many transferable skills on the day to day basis such as customer service, confidence and communication, multi tasking and organisation skills,

10/10

3. To what extent do you enjoy your programme?

I love this opportunity as it expands my knowledge and growth as a person. I am learning transferable skills that are going to help me in the future. This apprenticeship opens many doors for me and gives me that confidence as a person.

9/10

4. How well organised/structured is your programme?

This programme is highly organised. I am constantly in a routine due to this apprenticeship. I come in knowing what I need to do, what my tasks are and what I need to achieve.

10/10

5. How much support do you receive from your employer?

Here, I receive plenty of support from my employer and my colleagues. I feel comfortable asking for any advice and help I need.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I can get advice I need when I am unsure on something, I love how I am challenged and sometimes put on the spot to try and work things out for myself. I think this is a great way for me to learn these things faster and more confidently.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It gives me the knowledge and skills I need. The environment I am in gives me confidence and great ways to expand my skills on customer service. This is great for my growth as a person and as an apprentice.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have plenty of team calls to learn more about the company. We have this amazing opportunity where we can be chosen to go away and explore a certain place and hotel.

10/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

It's good to gain these transferable skills. It's a great environment to be in to grow as a person and learn great things. What better way to end the day knowing you have booked someones perfect holiday. It feels so rewarding knowing you have made someone happy.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

Just always keep the excitement and enthusiasm up when dealing with customers as here at TUI we want to make their holiday memorable from the very start and have them exited the whole way.