Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Assisting customers with enquiries, looking after the indoor and outdoor plants, working stock.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Learnt to operate new machinery, paint mixing, using different aspects of the Digital Colleague app, introduction to sales targets, audit etc.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I am enjoying having the opportunity to learn new things and is helping develop my confidence.

    10/10

  • 4. How well organised/structured is your programme?
  • Online learning is well structured.

    9/10

  • 5. How much support do you receive from your employer?
  • Have been able to learn some new things but it is not always easy to get the time/opportunity to do it. My manager is supportive of me doing the programme.

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider is supportive and encouraging.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel that I am more competent in my role, my confidence and awareness have increased and feel that I am able to provide better customer service and work better than before starting the qualification.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Football.

    7/10

  • 9a. Would you recommend B&Q to a friend?
  • Yes


  • 9b. Why?
  • Friendly place to work, interesting products, training opportunities, generous holiday allowance, uniform provided.


  • 10. What tips or advice would you give to others applying to B&Q?
  • It is a great place to work.


Details

Level 2 Apprenticeship

Customer Service

Bournemouth

March 2023


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