Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I stack shelves and help customers, I have no responsibilities or projects and I interact with other staff and customers.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt skills that are more in depth in running a business and I have developed my customer service skills.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed doing the apprenticeship very much

    9/10
  • 4. How well organised/structured is your programme?

    • It was very well organised

    9/10
  • 5. How much support do you receive from your employer?

    • I was allowed enough time each week away from my department to be able to do what I needed to do on the apprenticeship.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I had regular check ins with my training provider to ensure I had all the help I needed.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • the qualification does not affect my role in my current job but it will help me get a new job where the qualification is respected and will help further my career.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    9/10
  • 9a. Would you recommend B&Q to a friend?

    • No

  • 9b. Why?

    • I believe B&Q are a great company but are let down by a few of there store management stuff and for that reason I would not recommend them

  • 10. What tips or advice would you give to others applying to B&Q?

    • If you are looking for a career try and find a store with a great senior leadership team that will work with you to achieve that and not hinder you and hold you back.

Details

Level 2 Apprenticeship

Customer Service

Canterbury

March 2023

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