Customer Advisor Review

On a normal day as a Customer Advisor, my main focus is to serve customers. I do this by giving advice, answering questions, checking stock and creating customer orders. I also maintain store standards around my department by facing up, gap managing, and filling the shelves. On delivery days, I will help put out stock.

I have gained a lot of confidence since completing my level 2, I feel like I can engage with customers better and have become a better Customer Advisor. I also feel like I can better understand tasks my manager gives me and can complete them to a higher standard.

I definitely enjoyed the programme more than I thought I would. It has motivated me to carry on achieving better, and I am now going to start my level 3. I enjoyed working with my trainer and expanding my skills. I am looking forward to seeing what I will achieve with the next programme.

As the programme comes in different sections to complete, I found to easy to follow. Me and my trainer aimed to complete one section per month, so I knew how much was getting done. My trainer also kept me updated with the completed percentile of the programme.

I always feel supported by my employer and colleagues around me. They are always encouraging and praising of the tasks I do well. I feel motivated by them to keep on striving for success.

My trainer was very praising of the work I completed and encouraged me to move on to the next level. As a big self-doubter, this was important to me and is one of the reasons why I feel like I can now complete level 3.

I learnt a lot of skills whilst doing my qualification and this helped me in my role as a Customer Advisor. I feel like I can engage with customers better, and understand store processes better so I am more mindful over important factors; such as health and safety precautions.

I am a community champ at my store, so myself and a few other colleagues are often involved in store fundraiser weekends. Another colleague I work with also puts together a quiz night at the local pub with raffles and prizes to win. The money raised from the events goes towards the B&Q foundation.

Yes

I feel very secure in my role at B&Q and love the community we hold as a smaller store. I enjoy coming into work and feel supported by my manager. If I were to have an issue I would never hesitate to tell someone I work with to receive support and advice. They are like my family!

I would advise to stay open minded as you never know what opportunities are around the corner. Treat your colleagues with kindness and you will receive kindness back!